Thank you for the positive feedback on the property, Woodard. We are so glad to hear that you all enjoyed the property and the location. We hope to see you in Wrightsville Beach again soon!

Michael we appreciate you giving us this feedback. We at Bryant Real Estate take pride in the way we handle our customer service and the high standards we expect from our staff, so it saddens me to see we fell short during your stay. Reviewing the work orders I do see that it appeared the router was struct by lightning, and parts had to be ordered for the microwave, but it was functioning at the time. We hope you had a nice vacation and look forward to seeing you next year.

We apologize that you felt "hounded" by us. Each year we take advance reservations for guest that want to lock in their rental property before it goes on the open market. This is done well before our rates are set - at this point, you are not under contract with us or the owners. Each year we publish the rates in November, however, we give you until Mid January to decide if you want to agree to the published rate, or release the property for open market. We do this because we realize over the holidays, money may be tight, but we also want to provide the rates early so while with family, groups can decide how to proceed. We show that we contacted you on January 19th, a few days after the contract/payment due date to see if you wanted to confirm the booking. You did so over the phone by authorizing a credit card payment. Additionally, final payment was due 60 days before your arrival. This was a new structure for this year, we used to require it 30 days before arrival, but if you were to cancel at this time it would be hard to re-rent the property with only 30 days left. The change to 60 days ensure sufficient time to re-rent the property and would result in fewer losses to our guest and homeowners. In your case, we contacted you to collect payment in accordance with the contract you signed, but you asked for more time to make the payment, we adjusted your due date by 30 days, giving you sufficient time to make your payment.

We apologize if you felt hounded in this process, we thought we were more than agreeable with the multiple extensions we made to the contract you signed. I see that you have rebooked for next year and I hope we can facilitate a smoother vacation for you and your family!

Richard- We are glad to hear the 3rd year was just as great as the first 2! Hope to see you a 4th!

Ellen- We are happy to hear your 7th year was great! Hope you'll visit again soon!

Art- Glad to hear you enjoyed the location! Hope to see you at the beach again soon!